FAQ — Frequently Asked Questions

What do I get?

An instant digital download — files you keep forever, plus free lifetime updates on eligible products.

Which software does it work with?

LightBurn (native .lbrn2), xTool Creative Space and Glowforge (universal SVG + setup guide). Diode and CO2.

Are the settings guaranteed?

No — and anyone promising that is setting you up to fail. Laser settings vary by machine, lens, focus and material. We give tested starting points (cited sources) plus the test card and method to confirm them on YOUR machine in minutes.

Do you offer refunds?

Yes — dial-in or money back. If it doesn’t help you cut cleaner, email us within 30 days for a full refund.

How is it delivered?

Instantly, after checkout, as a digital download. Nothing ships.